Privacy Policy – Kash Global Logistics

OUR COMPANY POLICY

In order to serve our client efficiently, we have laid down this company policy to guide our esteem clients on our modus operandi and this will ensure that our services are seamless.

WAREHOUSE POLICY

Please note that we will not take responsibility for whatever happens to goods abandoned in our China Warehouse for more than 1 month. Therefore do not send goods to our China warehouse if you are not ready to ship it immediately or on our shipping/loading date.

We will also not be held liable if you clear your bills but decide to leave your goods for more than one month in any of our Nigeria warehouses for whatever reason.

We are not store keepers, we constantly need free space for operation. There is constant movement of goods within the warehouse. Do not keep goods in our warehouse.

PROCUREMENT POLICY

If you are using our procurement services, we will only buy from the links or website you sent to us. We will buy according to your request. Therefore, ensure that you are buying from a good link or website. It’s not our duty to change your order or check the quality of the product being sent to you by the supplier.

Our procurement services does not include confirmation or assurance of complete package in other words we do not guarantee or assure you that your supplier will deliver complete item.

This is because it’s impossible to confirm if a package is complete as our company policy does not permit us to open any customers package under any circumstances.

If upon arrival of your goods to Nigeria you found that the number of item expected in a package is incomplete the procurement department will apply for a refund and such refund will be made only when it’s recovered from the seller.

Thus, it important you do your due diligence as we will not take responsibility for any sub-standard, adulterated products and incomplete item sent by your merchant to you.

CONSOLIDATION POLICY

Our shipping day for Air cargo goods is every Mondays and Thursdays. Except in a case of unforeseen circumstance that might impede movement of goods Locally or Internationally.

This means that whether all your parcels have been successfully delivered to us or not, We will ship regardless on our Shipping day without taking any permission.

For Sea Shipment, Our container loading day is every Friday. If we skip a particular Friday on your request to wait for all your parcels, we would have to load your goods the next Friday whether or not all your parcels have been successfully delivered to us or not, We will load regardless on our loading day without taking any permission.

EXCHANGE RATE POLICY

Exchange rate is not stable. We constantly have to buy Dollar at the black market rate.

If the exchange rate increases within the period you receive a pickup message and the time you are ready to clear your bill, we will mandate you to pay with the current exchange rate for that day.

If you pay promptly, it will enable us to buy Dollar at a good rate. If you delay in clearing your bill ,we will have to buy Dollar at the increased rate.

Also note: We don’t accept cash payment or Dollar payment. We will always convert your bill to Naira value using the exchange rate as at when the company paid for the freight to China or Bangladesh.

FRAGILE GOODS

We take our client privacy very seriously hence we do not open our client’s parcel and we lack the legal right to do so. This makes it difficult to ascertain the condition of a package.

This won’t stop us from handling your goods with care, we always carry our clients goods with upmost caution and diligence. We put in systems and technology to ensure that our client’s goods are delivered in the same condition and manner that it was given to us.

In the case of fragile goods or breakable items, please ensure that you instruct your supplier to package the goods with appropriate protective package and also to indicate that it’s fragile goods to us. Please note that fragile goods are shipped at owner’s risk.

Thus, we shall not take responsibility for broken or damaged goods unless it’s proven with evidence that damage was caused by our company.

CONTRABAND GOODS

Custom officials in China or Nigeria have the right to seize contraband items or dangerous goods or goods that require certification but have no such certification.

Thus, it’s very important for you to make research on the item you intend to send to our warehouse (This also means you must be conversant with items classified as contraband in the country where you are shipping from and also in Nigeria).

We do not open customers’ parcels and this makes it difficult for us to ascertain what is in the parcel. Contrabands goods, goods with explosives, goods that require NAFDAC Certificate or other regulatory Certificate, End User’s Certificate, and other goods that require regulatory compliance are shipped at owner’s risk.

Any client shipping any goods that require regulatory compliance must comply with such regulatory compliance and we shall not be liable for any seizure or other consequences due to lack of compliance with regulatory directives.

MINIMUM WEIGHT/ CBM

We have a minimum Kilogram (Kg) of 1kg as our acceptable weight for goods meant to be shipped by Air. If your goods is lesser than 1kg, we will accept it but your chargeable weight is 1kg, which means that you will pay for 1kg weight.

We have a minimum volume of 0.1CBM as our acceptable volume for goods meant to be shipped by Sea. If your package is less than 0.1cbm, we cannot guarantee its safety and shall not be liable for the loss or damage of such goods. This is because goods below 0.1CBM are too small and unfit for sea shipment; hence you put your parcel at the risk of getting loss.

DEMURRAGE & AUCTION

Business gets crippled when there are no financial resources. If your goods arrive in Nigeria and you delay in paying your shipping fees, it will disrupt our business activities and greatly affect our finances.

Thus, if you don’t clear your goods within 3 days from the time of notification of arrival, you will be required to pay for demurrage (fee) in addition to your initial bill before you can pick up your goods.

If after one month you still have your bills uncleared, you’ve given us the right to auction your goods and use the proceeds from the auction to recover the shipping fee, clearing fee demurrages and other costs we have incurred. This equally means that you automatically lose ownership of the goods.

PAY BEFORE SHIPMENT POLICY (SPECIAL SHIPMENT)

Whenever we notice that clients/ importers has developed a trend of abandoning a particular product whether in our China or Lagos warehouse, due to the high financial expenses incurred during shipping, We will then request that such clients pay shipping fee before we arranged your goods for shipping. Also, If your goods is of high Kg or high volume or of high risk, we will request for advance payment before we facilitate the shipment.

DELIVERY DURATION

Many of our clients believe that all it takes to transport their goods are some vehicles and the products. While it is true that our topnotch services makes the transportation of our client’s goods seems easy and seamless, there are sometimes
certain conditions beyond our control that will hamper our fast and efficient delivery.
Some of these conditions include weather patterns, flight cancellation or delay, port congestion, natural disasters such as pandemic and possible technical difficulties along the way.

Also, as a logistics company, we don’t own or control the affairs of the airline, shipping line, Nigeria Port Authority, Nigeria Custom Services and the delays and inactions of these organizations affect our efficiency and time frame.
As a company known for efficient delivery, we shall keep striving to deliver our client’s goods to their desired destinations quickly and as scheduled, however, we shall not be held liable for any delay caused by conditions, factors or activities of agencies beyond our control.

COMPANY’S ACCOUNT

All payments should be made into our Company’s corporate account only, bearing the account name “Kash Global Ventures”. Any payment not made into the company’s corporate account has nothing to do with us and will be deemed as not paid to us. We shall not be liable for any payment made to any account other than that the one bearing our corporate name.

PICK-UP TIME-FRAME

Once your goods arrive at our office, you will be sent a pickup message via text message or WhatsApp message.
You are required to pick up your goods within Three (3) days after notification of the arrival of your goods by our logistics department. Failure to comply for any reason whatsoever will attract demurrage fee.

DAMAGED PARCEL POLICY

There are unforeseen and uncontrolled circumstances where goods could be affected by the force of nature especially on the high sea (Example is water entering a vessel due to heavy storm and thereby affecting containers). To avert such incidence in which goods will be delivered in bad condition, it has become mandatory that whoever intends to ship by sea should take preventive measures such as wrapping goods with pallets wrap or waterproof wrap.

We shall not be liable for any damage or other consequences due to lack of compliance with preventive directives.

REJECTION POLICY

Any goods sent to our china warehouse without the customer’s unique code and means of shipping (specifying whether to ship by “Sea” or “Air”) will be rejected by the warehouse in China and we shall not be liable for such goods.

It is also important that as our client, you should ensure that your unique code and mode of shipment is always written on the address. Also, to avoid the risk of missing parcels, please ensure that your supplier puts the necessary information on the parcel.

LOCAL LOGISTICS

We do not run local logistics, however in an event where the client needs assistance with engaging local logistics to transport their goods from our warehouse to their location, the company “Kash Global Logistics Ltd.” is not to be held liable in the event of any issue that might occur in the process. As the company’s role terminate at the point of introduction.

Once goods leaves our warehouse, we have no obligation towards the customer as regards the goods if it is not delivered the same way it left our warehouse. We will not be held liable for any unforeseen circumstances. Client are expected to take care of any other issues that might occur in the process of delivering the goods to their destination.

SHIPPING FEE & CLEARING FEE

The shipping fee is subject to change. The airline or sea line is responsible for price adjustment which might be sudden or earlier announced. Take note, that an increase or decrease in shipping fees will only affect the goods that have not been shipped. If your goods are in our warehouse or at the airline as at when the price change was effected, you will pay for the new price. Only goods that are on transit (i.e goods that have been shipped) are exempted from shipping fee price change even if they are yet to arrive Nigeria. Similarly, custom’s clearing fee is subject to change. Clearing takes place in Nigeria and the clearing fee can change before or upon arrival of your consignment. The new price will be effected upon your goods without prior notice if your consignment is affected.

DATA PRIVACY POLICY

We may collect personal data from you which may include your names, email addresses, telephone number, contact address, social media accounts (where applicable), your images (as processed by the video conferencing apps) or at live events, your voice, views, opinions, sensitive data and other personal data that you provide to us in the course of your dealings with us. These data will be collected voluntarily with your consent and in order in furtherance of our efficient service to you. Withdrawal of your consent Your consent is given when you voluntarily surrender your documents or information to us to facilitate the provision of shipping services or other of our service to you. You are also consenting to our processing of your personal data when you log on our website, or signup for webinars or other events, or subscribe to our email alerts, or when you provide us with your personal data to enable you participate at our events, receive information from us, or consume legal and quasi legal services from our firm. Withdrawal of your consent If after providing us with your information, you change your mind, you may withdraw your consent to our continued collection, use or disclosure, or otherwise processing of your information, at any time, by contacting us at our office or our customer care representatives. Please note that such withdrawal of consent shall not affect the lawfulness of processing based on consent before withdrawal.

WHAT WE DO WITH YOUR DATA

Your personal data we collect may be shared with our employees. It may also be shared with our technology suppliers, for example our hosting provider(s). We may also share your personal data with third parties when same is processed in the course of our provision of legal services to you in contentious and/or non-contentious matters.
We will not: sell or rent your data to third parties.
share your data with third parties for marketing purposes
expose your data to unauthorized persons in our organization
We will not share your data except if we are required to do so by law – for example, by court order, or to prevent fraud or other crime.

GENERAL GUIDELINE

We always do our best to ensure that our clients get their goods delivered to their desired destination promptly as agreed and efficiently too. This company policy will help us achieve this goal. Thus, Failure by any of our client to comply with this our Company Policy will make shipping of such client’s goods difficult and may cause delay or seizure by Government agency. Our Company “Kash Global Logistics Ltd.” shall not be held responsible for any lost, damage or seizure of goods resulting from failure to adhere to our company policy. We look forwarding to serving you efficiently and effectively. Thank you.

OUR LOCATIONS

Landmark Plaza, 26, Ipodo street off Oriyomi street Ikeja Lagos.

GET IN TOUCH

For inquiries, complaint, suggestions, contact support support@kashgloballogistics.com

HOTLINE 24/7

Call our customer care line
+2348081730003
Our hotline is on 24/7.